At Cora Journeys, customer satisfaction is our priority. We strive to ensure that every product you receive meets our quality standards. If you are not completely satisfied with your purchase, this policy outlines the conditions under which returns and refunds can be requested.

Payment Method
Cora Journeys operates worldwide and accepts Cash on Delivery (COD) as the only payment method. Since no advance payments are made online, refunds generally do not apply except in specific cases of damaged or defective products.

Eligibility for Returns
You may request a return or replacement if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The request is made within 7 days of receiving your order.
  • The item is unused, unwashed, and in its original packaging with all tags intact.

Non-Returnable Items
Returns will not be accepted for:

  • Products that have been used or damaged after delivery.
  • Items returned without original packaging or proof of purchase.
  • Change-of-mind or dissatisfaction with color, size, or style differences not due to a product fault.

Return Process

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Include your order number, photos of the product, and a brief description of the issue.
  3. Our support team will review your request and guide you through the return process.
  4. Once approved, we will arrange a return pickup or provide instructions for sending the product back.

Inspection and Approval
After we receive your returned item, it will be inspected. If the item meets the return eligibility criteria, we will confirm approval of your return or replacement.

Refunds
Since Cora Journeys operates on a Cash on Delivery basis, refunds are provided only in limited cases where:

  • The delivered product was defective or incorrect, and a replacement is not available.

Exchange Policy
If your product qualifies for an exchange due to damage or defect, we will replace it with the same or an equivalent item at no additional cost.

Late or Missing Refunds
If you have not received an approved refund within the communicated time frame, please contact us at [email protected]